Hey, 👋🏻 I'm Charlotte

I design and buildSaaSproducts withAI

as part of how I do it and as something I design with to extend user abilities

MHCI @ Carnegie Mellon University
In Progress

Hive Insights

A Bumble feature that turns community feedback into clear, actionable profile improvements so premium actually delivers results.

Business ValueSynthetic UsersUser ResearchMicrointeractionData-Informed Design
Hive Insights project mockups

Qollab

A collaborative lighting cue platform that helps student theatre organizations align creative visions.

Product DesignUX ResearchPrototypingAI-Assisted Development0 → 1 Product
Qollab app screens

AI for Customer Service

Designing effective AI interfaces for CSR enablement at Progressive.

User ResearchStudy DesignAssumption ArtifactsParallel PrototypingResearch SynthesisHuman-AI Interaction
AI for Customer Service project screens
Carnegie Mellon University
Master of Human-Computer Interaction2025 — Present
University of Wisconsin-Madison
B.S., Computer Science; B.S., Data Science2021 — 2025
Empathetic|Enthusiastic|Inquisitive|Analytical|Conscientious|Resilient|Optimistic|Detail-Oriented|Collaborative|Open-Minded

I am a planner who values competence and responsibility, and a creator driven by curiosity to solve complex problems and make things genuinely useful for others

Product Design|UX/UI Design|Interaction Design|Information Architecture|Product Strategy|Design Thinking|Prototyping|Design System|User Research|Usability Testing

Design is my way of caring for people, turning an understanding of them into practical solutions that make their lives easier, clearer, and more effective

Musical Theater Production|Lighting Design|Badminton|D&D|Lord of the Rings|Cats & Dogs

I find joy in both creating stories and living in them outside of work, drawn to experiences that spark imagination, foster community, and make everyday life a little more meaningful